Frequently Asked Questions
Is there free fitting?
Do you come out and measure, if so, does it cost anything?
Where is the shop located?
Do you employ your fitters or are they sub-contracted?
What type of underlay do you use?
Do you bind the edges of carpets?
What type of flooring is suitable for what areas?
What’s the difference between the types of carpets?
What are your opening hours?
Do you charge for delivery of goods?
Do you sell vinyl?
What are your payment terms?
Can you move furniture?
Do you move electrical, water or gas appliances?
How long do I have to wait for fitting?
Can you uplift and dispose of the old flooring?
Are there and additional fitting charges?
Can you bring samples out to the home?
If we order now, is there a time limit on when we have it fitted?
If a rug/mat isn’t right, can we bring it back?
If I bring a sample from somewhere else, can you get hold of it for me?
How long does it take for carpets/vinyl’s to come in?
Can we borrow samples?
Do you sell natural flooring?
Can you fit a carpet, even though you didn’t supply us with it?
Is there free fitting?
All our carpet prices are inclusive of fitting.
Do you come out and measure, if so, does it cost anything?
Measurements are undertaken 5 days a week on a no obligation to purchase.
Where is the shop allocated?
We are situated on Great Eastern Road, Sudbury, Suffolk, CO10 2TJ.
Do you employ your fitters or are they sub-contracted?
We employ four fitters and we also use sub-contract fitters when needed.
What type of underlay do you use?
We sell a complete range of underlay from traditional felt to rubber, depending on your requirements.
Do you bind the edges of carpets?
Off cuts from carpets we have supplied as well as your own carpet can be bound.
What type of flooring is suitable for what areas?
Once the use of the flooring has been determined by our staff, various options will be offered for selections to be made from.
What’s the difference between the types of carpets?
There are three main construction types, Axminster, Wilton and Tufted. Each type will be available with a different surface finish indeed there are more than one type of finish to each type. Axminsters and Wiltons are made on the traditional loom with the backing and surface woven at the same time. Tufted carpets are made using a pre-made backing into which the pile is inserted and then a secondary back is applied at a later stage.
What are your opening hours?
We are open 9am to 5pm, Monday to Saturday, excluding Bank Holidays.
Do you charge for delivery of goods?
No.
Do you sell vinyl?
Yes, all types of domestic vinyl and we can supply contract vinyl through a retail partner.
What are your payment terms?
A deposit is paid at the time of the order with the balance payable on completion.
Can you move furniture?
Yes, we move household effects, sometimes it is necessary to make a charge if there is a large amount or particularly awkward items requiring a more specialised service
Do you move electrical, water or gas appliances?
Depending on the type of connection, specialist trades may need to be involved which we can organise.
How long do I have to wait for fitting?
Usually no more than 14 days after the order has been placed, subject to stock being available.
Can you uplift and dispose of the old flooring?
Yes we can. This is a chargeable service as it becomes commercial waste when we have to dispose of it.
Are there any additional fitting charges?
Generally no, sometimes it may be necessary to advise of a surcharge however the reasons for this will be fully explained at the time of the order when our client is able to make a decision based on the facts before them.
Can you bring samples out to the home?
Yes we can, however please bear in mind a home selection service will not be as extensive as one made in our premises as we are unable to carry all samples we offer in the van.
If we order now, is there a time limit on when we have it fitted?
No, we are able to store in our premises, if a long time is envisaged, we may require a larger deposit. Please discuss this with us so that we are able to advise.
If a rug/mat isn’t right, can we bring it back?
Yes you may. We will exchange it for another or refund your money providing it is returned in the same condition it left us.
If I bring a sample from somewhere else, can you get hold of it for me?
We will always try and identify the product and offer a competitive price.
How long does it take for carpets/vinyl’s to come in?
Once a product is ordered, providing it is in-stock at the supplier, we would expect to see it with us within 10 days.
Can we borrow samples?
All our samples are available for viewing at home, please remember you are probably going to live with it for a long time so choosing the right carpet is essential.
Do you sell natural flooring?
Yes. We do all types of natural flooring including Seagrass, Jute, Coir, Sisal to name a few.
Can you fit a carpet, event though you didn’t supply us with it?
Yes we will, although priority will be given to clients who have purchased through us.No question is too trivial to ask or not worthy of an answer.
The more information that is available, provides a happier client.