Frequently Asked Questions
Got a question for us? You may be able to find the answer below, if not you can call or contact us directly
We offer a free no obligation measuring service.
We are situated on Great Eastern Road, Sudbury, Suffolk, CO10 2TJ.
We have both employed and self employed trusted fitters, who have been with the company for many years.
We sell a complete range of underlay from traditional felt and rubber to foam high density depending on your requirements.
Off cuts from carpets we have supplied as well as your own carpet can be bound.
Once you’ve spoken to a sale representative instore to determine what type of flooring is suitable, we have a wide range to suit your needs.
There are three main construction types, Axminster, Wilton and Tufted. Each type will be available with a different surface finish indeed there are more than one type of finish to each type. Axminsters and Wiltons are made on the traditional loom with the backing and surface woven at the same time. Tufted carpets are made using a pre-made backing into which the pile is inserted and then a secondary back is applied at a later stage.
We are open 9am to 5.30pm Monday to Friday, Saturday 9am to 5pm. We are closed Sunday and bank holidays.
There is a charge for bed and carpet supply only deliveries.
Yes, all types of domestic vinyl and we can supply contract vinyl through a retail partner.
A deposit is paid at the time of the order with the balance payable on completion.
Yes, we move household items, sometimes it is necessary to make a charge if there is a large amount or particularly awkward items requiring a more specialised service.
Usually no more than 4 weeks after the order has been placed, subject to stock being available.
Yes we can. This is a chargeable service as it becomes commercial waste when we have to dispose of it.
Generally no, sometimes it may be necessary to advise of a surcharge however the reasons for this will be fully explained at the time of the order when our client is able to make a decision based on the facts before them.
Yes we can, however please bear in mind a home selection service will not be as extensive as one made in our premises as we are unable to carry all samples we offer in the van.
No, we are able to store in our premises, if a long time is envisaged, we may require a larger deposit. Please discuss this with us so that we are able to advise.
Yes you may. We will exchange it for another or refund your money providing it is returned in 24 hours and in the same condition it left us.
We will always try and identify the product and offer a competitive price.
Once a product is ordered, providing it is in-stock at the supplier, we would expect to see it with us within 2 weeks.
All our samples are available for viewing at home, please remember you are probably going to live with it for a long time so choosing the right carpet is essential.
Yes. We do all types of natural flooring including Seagrass, Jute, Coir, Sisal to name a few.