Frequently Asked Questions

Got a question for us? You may be able to find the answer below, if not you can call or contact us directly

Do you come out and measure, if so, does it cost anything?

We offer a free no obligation measuring service.

Where is the shop located?

We are situated on Great Eastern Road, Sudbury, Suffolk, CO10 2TJ.

Do you employ your fitters or are they sub-contracted?

We have both employed and self employed trusted fitters, who have been with the company for many years.

What type of underlay do you use?

We sell a complete range of underlay from traditional felt and rubber to foam high density depending on your requirements.

Do you bind the edges of carpets?

Off cuts from carpets we have supplied as well as your own carpet can be bound.

What type of flooring is suitable for what areas?

Once you’ve spoken to a sale representative instore to determine what type of flooring is suitable, we have a wide range to suit your needs.

What’s the difference between the types of carpets?

There are three main construction types, Axminster, Wilton and Tufted. Each type will be available with a different surface finish indeed there are more than one type of finish to each type. Axminsters and Wiltons are made on the traditional loom with the backing and surface woven at the same time. Tufted carpets are made using a pre-made backing into which the pile is inserted and then a secondary back is applied at a later stage.

What are your opening hours?

We are open 9am to 5.30pm Monday to Friday, Saturday 9am to 5pm. We are closed Sunday and bank holidays.

Do you charge for delivery of goods?

There is a charge for bed and carpet supply only deliveries.

Do you sell vinyl?

Yes, all types of domestic vinyl and we can supply contract vinyl through a retail partner.

What are your payment terms?

A deposit is paid at the time of the order with the balance payable on completion.

Can you move furniture?

Yes, we move household items, sometimes it is necessary to make a charge if there is a large amount or particularly awkward items requiring a more specialised service.

How long do I have to wait for fitting?

Usually no more than 4 weeks after the order has been placed, subject to stock being available.

Can you uplift and dispose of the old flooring?

Yes we can. This is a chargeable service as it becomes commercial waste when we have to dispose of it.

Are there any additional fitting charges?

Generally no, sometimes it may be necessary to advise of a surcharge however the reasons for this will be fully explained at the time of the order when our client is able to make a decision based on the facts before them.

Can you bring samples out to the home?

Yes we can, however please bear in mind a home selection service will not be as extensive as one made in our premises as we are unable to carry all samples we offer in the van.

If we order now, is there a time limit on when we have it fitted?

No, we are able to store in our premises, if a long time is envisaged, we may require a larger deposit. Please discuss this with us so that we are able to advise.

If a rug/mat isn’t right, can we bring it back?

Yes you may. We will exchange it for another or refund your money providing it is returned in 24 hours and in the same condition it left us.

If I bring a sample from somewhere else, can you get hold of it for me?

We will always try and identify the product and offer a competitive price.

How long does it take for carpets/vinyl’s to come in?

Once a product is ordered, providing it is in-stock at the supplier, we would expect to see it with us within 2 weeks.

Can we borrow samples?

All our samples are available for viewing at home, please remember you are probably going to live with it for a long time so choosing the right carpet is essential.

Do you sell natural flooring?

Yes. We do all types of natural flooring including Seagrass, Jute, Coir, Sisal to name a few.

Not sure what you’re looking for? Speak with a design consultant today

At Carpet Connection, our team have the experience and software to help you find the perfect flooring solution

Call us today 01787 374624

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